Leadership Retreat
Tuesday, October 19, 2021, 8:00 AM to Wednesday, October 20, 2021, 12:00 PM CST
Category: Events
The Leadership Retreat is designed for mutual managers. Members $125 Early Bird Registration ends on October 1, 2021 Late Registration Members $150 You may substitute someone to come in your place or cancel your registration. All registration cancellations and transfers MUST be made in writing. Cancellations received on or before October 1, 2021 are 100% refundable. After October 1st, you are entitled to a 50% refund of your registration. Any refund due will be issued within 15 business days following WAMIC’s receipt of the cancellation notice. Please forward all requests to [email protected]. Agenda: Tuesday, October 19, 2021 9 am The Customer Experience Workshop Attendees will learn about the emerging Customer Experience economy. This is a hands-on workshop designed to help attendees understand the customer’s point of view, how to evaluate and improve their existing customer service experience, and how to implement a new customer focused culture at their companies. Wednesday, October 20, 2021 8 am Recruit, Retain, and Remote Work Peter Hansen & Michael Wong Across multiple industries, recruitment and retention are top HR concerns for most employers in 2021 and beyond. Flexibility and incentives appear to the key to success on both fronts – whether we are talking about remote work, financial incentives, apprenticeship/training and advancement opportunities, or other more traditional benefits – but we still need to look out for those legal pitfalls. Some of the issues that will be tackled during the seminar will include the following: • What lessons have we learned from the last 18 months regarding remote work and flexible schedules? 10 am Cyber Security Tom Pienkos, SmithAmundsen Every state must adopt the NAIC’s cyber security model regulation. Tom and Molly will guide attendees through a mock cyber breach event. They will:
Noon Adjourn Register WAMIC has negotiated a room block rate with The Grand Geneva. Here is the booking information for the hotel: The Grand Geneva Single Occupancy $135 The cut-off date for the room block is September 20, 2021 so register early! Contact: Patrick Laws |