Current positions available:
Field Property Claims Representative, Mutual of Wausau
CSR/Assistant Underwriter, Riverside Mutual
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FIELD PROPERTY CLAIMS REPRESENTATIVE
Mutual of Wausau
Fox Valley/Green Bay, WI
Reports To: Vice President - Claims
Exempt Position (not subject to overtime)
Principal Office Location: 3910 W Stewart Ave, Wausau, WI 54401
Working Hours: Monday through Friday 7:30am-4:30pm with a 1-hour unpaid lunch. Subject to change.
EDUCATIONAL REQUIREMENTS
- High School diploma/GED required.
- Bachelor’s degree with professional designations preferred or equivalent education and work experience.
LIFTING REQUIREMENTS
- Ability to lift at least 50 lbs., including the use of a ladder for inspection and in settlement of a claim.
OTHER JOB REQUIREMENTS
- This position requires some overnight travel.
- A valid driver’s license is required.
JOB SUMMARY
As a Field Claims Representative, you will investigate and evaluate insurance claims related to property, casualty, or other covered incidents. You will work on-site (primarily in the Green Bay & Fox Valley area), conducting inspections, gathering information, and assessing the extent of damage to facilitate fair and timely claims settlements. This role requires a combination of analytical, communication, and customer service skills, as you will interact with insureds, claimants and other relevant parties.
This position plays a crucial role in ensuring fair and efficient claims settlements, contributing to the overall success and reputation of the insurance company.
Salary will be determined based on experience.
PRIMARY RESPONSIBILITIES
- Analyze, review, negotiate, and settle property claims of varying complexity in a thorough manner with minimal supervision.
- Perform on-site inspections to determine scope of loss, including roof damage evaluation.
- Establish and monitor reserves to adequately reflect the exposure, making appropriate changes as the file develops.
- Focus on outstanding customer service towards all customers internal and external.
- Examine policy coverage forms and other records to determine insurance coverage.
- Clear and effective communications with all management by providing positive feedback to help make all departments succeed.
- Clear documentation for all files meeting or exceeding our guidelines and procedures.
- Assist in any additional area needed as the volume changes.
- Provide after-hours service as needed.
- Respond to communication promptly and per department and company guidelines.
- Frequent face-to-face interaction with insureds, claimants, preferred contractors/vendors, public adjusters, experts, and agents.
ADDITIONAL DUTIES
- Participate on catastrophe teams (inside and outside of the regularly assigned region).
- Perform a minimum of two agency visits a month to discuss positive direction for claims and contacts for the agents.
- Assist in training opportunities for the claims department as requested.
- Provide leadership within the company, to assist in approving levels of subrogation recoveries, fraud detection and claim cost mitigation.
REQUIRED SKILLS
- Loyal team player.
- High emotional intelligence and interpersonal skills.
- Strong analytic and problem-solving skills.
- Ability to communicate clearly, professionally, and empathetically, both verbally and in written form.
- Ability to prioritize multiple projects and tasks simultaneously and deliver timely and effective service.
- Self-motivated to continuously learn and apply new knowledge.
- Good general understanding of insurance underwriting and loss control functions.
- Proficient with Microsoft Office and ability to work with technology.
- Experience in Xactimate is a plus.
TO APPLY
Please contact Jessica VanderPloeg, Vice President - HR & Administration
(715) 393-4613 or [email protected]
Posted: April 17, 2024
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CSR/ASSISTANT UNDERWRITER
Riverside Mutual
Spring Green, WI
Fast paced Town Mutual Insurance Company has a full time opening for a professional to support our personal lines underwriting and policy processing departments. Insurance experience is desired, but not required. The ideal candidate will possess knowledge of insurance, real estate and farming industries. A college degree is preferred, but experience in the field of insurance will be equally considered. Property & Casualty license or ability to obtain would also be beneficial.
Additional job expectations include, but are not limited to:
- Data entry – IMT APPS Policy Processing - Detail and accuracy is a priority
- Organizational Skills – File and office organization
- Proficient in Microsoft Office Suite & Internet functions
- Proficient in office equipment operation & computer network functions
- Telephone and interpersonal skills
- Team oriented, self-starting, efficient manager of time and workload
This position requires full time hours 8:00 - 4:30 p.m. weekdays. Our corporate offices are located in Spring Green, Wisconsin. Wage based on experience. Benefit package available. For consideration, send resume and salary requirements to [email protected]. Equal opportunity employer.
Posted: March 6, 2024
