Employment Opportunities

Current Positions Available:

Customer Service Representative Position

Job Description

All-Star/Newark Mutual Insurance Company is looking for a skilled problem solver to join our team as a Customer Service Representative. This position will be offered as part-time, with the potential of moving into full-time for the right candidate. We need an enthusiastic individual who is a motivated, self-starter and very organized with their tasks. The successful candidate for this role will have a strong knowledge of the company’s customer service policies and will be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers, agents, etc. Starting pay will be anywhere from $12-15 per hour, depending on experience and qualifications.

Responsibilities and Duties

  • Answers incoming customer calls regarding billing issues, product problems, service questions, general client concerns and transfers to the appropriate employee
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database as necessary
  • Work with the management and other team members to stay updated on policies and procedures
  • Filing all necessary paperwork, files, billing etc. as needed

Qualifications & Skills

  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business-related field preferred, but not required)
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work business hours, along with one annual weekend meeting to attend
  • Excellent verbal and written communication skills